MSH helps one of the world’s largest private equity firms support a $15 billion merger by delivering an integration strategy, execution, IT governance, global talent acquisition, and strategic outsourcing.

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The Challenge

After a $15 billion merger, the world’s seventh largest private equity firm faced the enormous challenge of bringing together two leading home and commercial security companies in the most timely and cost-effective way.

This massive integration would involve bringing together over 14,000 employees from both companies onto a common technology platform, serviced by a single technology team. Simultaneously, the organization needed to reduce customer attrition, improve operational excellence, preserve key leadership, and reduce IT costs—all without disrupting existing operations or service to the customer.   

The Selection

Because time was of the essence and the IT environment was so complex, the organization was wary of engaging a bulky, bureaucratic consulting company. They knew that in order for the post-merger integration to be successful, they needed a partner that could deliver real-world know-how, agile implementation, and ultimately—quick results. 

Having already established a long-standing and successful relationship with MSH (pre-merger), the organization selected us to lead the integration efforts.

“MSH was an incredible consulting, talent and integrations partner. We were faced with bringing together two massive organizations in an extremely complex environment with very little time, and with a set budget. MSH delivered on all its promises in record time and mitigated every risk. We could not have done it without them.”

Security Company Representative,

The Solution

Partnering directly with executive management and aligning to the company’s vision, MSH set up an Integrations Management Office (IMO) that would deliver:

  • Decisions and communications management
  • Organizational assessment
  • Technology infrastructure architecture
  • Cost and financial management
  • Portfolio program management
  • Resource capacity management

As the company’s IMO, we created several workstreams designed to effectively manage the business integration. We established communication channels and protocols, which included daily standups and weekly integrations calls. To ensure clear lines of authority, as well as a great customer experience and efficiencies, we worked to optimize business processes, systems, and organizational structures, while delivering ongoing best practices.

Next, we developed an IT deployment execution strategy with orchestration, sequencing, and phasing of future-state deployment needs. We also created and executed an end-state architecture plan including application platform rationalization and an infrastructure provisioning strategy, which resulted in more optimized infrastructure environments and app ecosystems. And through our IT governance framework, we aligned MSH program leaders with executive sponsors, business and technology leaders, and integration roadmap, as well as establish processes for governing all code deployments, code promotions and data refreshes.

Additionally, we partnered with human resources—conducting workforce rationalization, identifying and retaining key personnel, and initiating talent acquisition efforts. Focusing on filling the most mission-critical roles, we leveraged our proprietary selection process management (SPM) model and India-based sourcing team to hire, backfill, and outsource over 100 positions.

Throughout our engagement we also implemented a projec portfolio management and governance system to handle all workstreams, project timelines, and work breakdown structures.

Additionally, we delivered cost containment across the board through time tracking, headcount reduction, integration costs tracking, and vendor relationship analyses.

We assembled our implementation team with strong leadership capabilities in mind—they needed to execute the workstreams in a sustained and disciplined manner. We also found the best talent that could deliver the best business outcomes. Tapping into our robust business acumen, we were able to successfully understand and drive the culture, manage sensitive issues of change management, and clearly communicate roadmaps, obstacles, and goals.

The Result

Acting as an extension of the organization’s internal IT and HR teams, we delivered upon all the goals set. Our successful efforts had a positive impact on the organization’s financials with a significant reduction in operating expenditures. We provided both overall strategic guidance and tactical project execution, while our talent acquisition team delivered exceptionally qualified, well-aligned candidates, into a complex, changing environment. Our consultative approach positioned us as the company’s long-term strategic workforce partner—even after the integration, we continue to provide guidance and solutions to the organization.